What are your operating Models?
You tell us your non-negotiables, required level and purpose you require from the position(s) and we handle the sourcing, background checks, references and technical assessments in order to meet our criteria for a shortlist. You hold the final interviews and decide who you want to bring onboard. The staff member works from our managed offices exclusively for you, working to the agreed office hours. The cost of seat can be up to 75% cheaper than hiring locally.
The team model works in a similar way where we initially hire a strong team leader, followed by a suited team which we provide guidance with regarding structure. They are stationed together in a dedicated area of our offices. We have the option of providing client branding and t-shirts for it to feel like your office space offshore, without needing to set it up yourselves.
We project manage this and work closely with you to define the brief on the product, end-user requirements and what kind of involvement you’d like to have in the process. We then scope the project and give you a proposal that involves the roadmap to delivery, required team structure and skillsets, timeframes, milestones and what we need to get started.
What do your services include?
We provide your employee with all the office space and tools required to work for you.
- Hardware, software, desk space, internet connection, back-up power generator
- We deal with all the recruitment and vetting employees you require
- You set out your rules and regulations for us and your employee, and we supervise and handle any non-work-related issues
- We provide your business with dedicated space in our offshore offices within our offices in central Colombo, Sri Lanka
I have a unique requirement, will you have the skill set?
We have two established offices in the Sri Lanka, both located in the CBD, which enables us to attract the best talent available. With the majority of the Western and Eastern corporations and local conglomerates having worked here for many years, there is a pool of experienced talent able to cover most requirements within across both corporate and IT skillsets.
Since the employee is an extension of my company, do I need to worry about Payroll Taxes and HR issues?
No, we take care of all of the non-work-related issues such as local licensing, permits, and taxes. We handle all human resource management of your Swivel employee where we are there to implement both incentives and disciplinaries at your request.
What is a Dedicated Swivel employee?
Our service provides dedicated Swivel employees that work directly underneath the client. Each employee you hire works exclusively for you on no other projects. The dedicated employee is part of your team just as if they were sat next to you in your office. Our biometric ‘clock in’ system reports ensure your staff member is at their desk working with you each day.
Many clients have started with one employee. However, as their businesses grew, they also grew their teams with Swivel Group. A team typically consists of a lead to manage the other staff. You communicate with your Lead just as if they were leading the team in your local office they then control, lead, and manage your team. Savings become even more significant when you scale your Swivel Dedicated Team.
Which Skillsets can you provide?
Within our Accounting & Finance department, we specialise in Transactional Accounting, Management Accounting, Payroll and Compliance areas.
How many employees do you currently have?
We currently have over 70 employees working in our offices with a number of Clients across the Australia, Indonesia, New Zealand and the US. We work with businesses of all sizes ranging from 20 – 10,000employees.
Are all Swivel Employees proficient in English?
Absolutely. Sri Lanka has the second highest literacy rate in the world behind the UK. All of our staff are tertiary qualified, and most have conducted their studies abroad.
Can Swivel provide me with highly skilled and technical employees?
Yes. We have two offices based in the major cities and technical hubs of Colombo, Sri Lanka. We have access to some of the highest regarded talent and skillsets available in the country. We advise discussing specifics with one of our Account Managers who will help you get the right employee that you need.
I require an employee who needs to be able to speak directly with my clients. Will accents be a problem?
No, we hire based on what’s acceptable in the western market and they represent your business.
Will I be employing the Swivel employee, or will you employ them?
Swivel Group hires the employee, but the staff member of your choice will be your dedicated employee housed in our supervised offices. Your contract will be directly with Swivel Group Pty Ltd, an Australian company.
Can I set tests for the interview process and watch them being taken live?
Yes, this is not a problem. We have VNC Viewer and TeamViewer readily available.
Is there a probation period?
Yes, we have 6 month free replacement guarantee for all hires. We are yet to have anyone fail their probation with a client.
Can I take a part-time employee?
We typically supply full-time staff only, but we can also provide part-time staff depending on the skill-set required.
Ok, I want to hire an employee what do I do next?
Contact one of our Australian based Account Managers. From there we will explore your need and provide free consultation on how our process aligns with what you’re looking for and what to expect. Our resourcing team will then implement the recruitment process. This normally takes 1 to 2 weeks but depending on the skill-set you require we can have this accomplished in as early as 2 to 3 days.
I want to hire more than one employee, can I do that?
Yes. Think of us as your very own office in Sri Lanka. We will guarantee you have a dedicated area for your team in our fully furnished and managed offices. You can visit your employees any time in Sri Lanka and we will ensure we have a desk ready for you next to your team.
I have chosen the employee that I want. What do I do next?
We will sign terms and proceed to the on boarding process.
How soon can my employee start working for me?
Once all paperwork is completed, typically within a 2 to 4 week period.
We have the ability to set up a team of up to 100 staff within a 6 week period.
I want to hire a big team do you have the infrastructure to do that?
Yes, we have two locations in the Sri Lanka, both in the highly sought-after Colombo Technology District.
We have the ability to set up a team of up to 100 staff within a 6 week period.
How quickly can you scale?
At speed. Typically a team is fully mobilised within a 4 to 6 week period.
How many offices does Swivel Group have?
We have 3 offices in total with the Head office being in Melbourne, Australia and two other global offices in Colombo, Sri Lanka.
What kind of software and hardware do you provide Swivel Group staff?
The Cloud Employee offices are maintained to international standards. We provide all the latest hardware and software.
Powerful Laptops. Minimum i5 Processors.
Dual Screen systems
Fax machine, scanners, and printers
And Windows OS
I require my employee to be provided with additional hardware and software, is that possible?
We are able to customise your hardware build, to your specific requirement
How does pricing work?
We charge a monthly fee that covers the fully managed service. It includes base salary, statutory/pension fund contributions, cost of seat including support services such as HR, Finance, Marketing and Recruitment teams. All staff are also inducted to the Swivel Social Club.
What are billing terms?
14 day terms.
What are the methods of payment?
Typically bank transfer. We also accept Paypal although additional charges will apply.
How much does Swivel Group charge per Developer on average?
Prices range depending on the Domain, Experience and Architecture involved. Typically we charge between $30 AUD to $70 AUD.
What is Swivel Groups Notice Period ?
On all 12-month contracts, we require just 90 day prior notice to terminate your contract. This is to ensure we meet compliance requirements within the local authorities. Shorter termination periods can be provided with a balloon payment clause.
On any project related matters, we require a 30-day notice period.
Working with a Swivel Employee
How do I communicate with a Swivel Group staff?
We recommend a range of communication and project management tools and tailor to your business framework. Slack, Zoom, Google Hangouts, WhatsApp and Skype are just a few of the tools we regularly use.
Is it possible to have a free trial?
No, as we hire specifically for your business and your requirements all staff are hand-picked for you and requires a commitment. For peace of mind, we do however offer a free replacement guarantee for the first 6 months of engagement to ensure our clients are satisfied with the staff.
How does Swivel Group monitor my developer’s work output?
Our model cuts out the agency middleman allowing you to manage your staff directly ‘day to day’ as though they are in your offices. We are, however, on site to ensure your employee is working at par with your standards with supervision from Swivel Management. There are weekly calls with your clients to discuss deliverables and expectations.
What happens if I am not satisfied with my Swivel Group staff?
We provide a 6 month guarantee on all hires. If the staff do not meet your standards, we will replace for free.
Can I visit your offices in Sri Lanka?
Yes, we welcome all clients to visit our offices and explore Sri Lanka. We can organise for a guided tour at your request.
Can my employee come to the UK or other international destinations for team building or conferences?
Yes, we encourage clients to provide this opportunity.
How many staff can I have in your offices?
We currently have the capability to build up to 200 staff within a 60-day period. We have the ability to build a larger team with some advance notice.
What hours of the day will Swivel Group staff work?
Our staff work local business hours with some minor variations to align with client time zones. We value our staff, their work life balance and do not promote excessive variations to standard business hours. Typically our clients have welcomed the “extended day” work model we provide by having our staff pick up work that has been left behind from another time zone.
How do I know my sensitive and conﬁdential data information is protected?
We align our business to your Security framework by ensuring you store all date, in your servers. We are a pandemic proof business, as such our staff have the ability to work and does not have any of your data saved on our office PC’s unless you allow it.
We have Firewall and Data Security software installed on all machines as an added layer of comfort to our clients.
USB ports, printers, CD-ROMs, and personal e-mail can be disabled from your employee’s PC so that nothing can be duplicated, sent on, or taken home.
Software such as SpectorSoft can be installed on your employee’s PC that monitors exactly what they do, if that is a requirement from your end.
All offices require finger print access and have 24/7 CCTV facilities.
How can I be sure that my information is not shared with other companies when the developer has access to some of my critical data and information and is located outside of my office?
Our staff work are dedicated to you and are an extension of your team. There is no overflow or duplication within any other clients. We also have the luxury of spreading out teams across our different offices if necessary.
In addition, upon commencing all staff sign Non-Disclosure Clauses and Anti-Disparage statements specific to Swivel Group and its clients.